Frequently Asked Questions

Click on the “Forgot Password?” link on the login page, enter your registered email, and follow the instructions to reset your password securely.

After logging in, go to “My Account” → “Profile Settings” and update your name, contact, or address details. Don’t forget to save the changes.

Yes, you can. Please contact our support team to request account deletion. Once deleted, your data and order history cannot be recovered.

Browse our products, add items to your cart, and click on “Checkout.” Fill in your shipping and payment details to complete your order.

Yes, you can cancel your order within 30 minutes of placing it. Once it’s processed for shipping, cancellation will not be possible.

You’ll receive an email or SMS confirmation with your order number and summary once your order is successfully placed.

You can return unused and unopened items within 7 days of delivery for a full refund or exchange, depending on product eligibility.

Refunds are processed within 3–5 business days after we receive and inspect the returned product. It will reflect in your original payment method.

Orders are usually delivered within 2–5 working days depending on your location. Delays may occur during holidays or sales events.

Once your order is shipped, you’ll receive a tracking number via email or SMS that lets you track your parcel in real-time.

We accept major credit/debit cards, PayPal, and local payment options depending on your region.

No, all fees and taxes are shown at checkout before payment. You’ll always know the total cost before confirming your purchase.

You can reach us anytime via our Contact page, live chat, or by emailing yazanadam500@gmail.com. Our team is available 7 days a week.

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